![]() ![]() ![]() Thank you as well for the excellent detail you have provided about the event, that is much appreciated. Thank you for posting! I am sorry things are no longer working as expected while using your Plugable UD-6950Z docking station and I would be happy to help. However, this is a corporate laptop with sensitive information, so I may be limited in what I can provide. Please let me know if you would like to for me to collect additional diagnostics. Would it be safe to try regressing to the previous version of the driver?ĭo you have any other suggestions for a circumvention? I have modified the Windows power settings to no longer turn off the displays. On the basis of this evidence, it seems reasonable to conclude a bug exists in the new version of the driver that did not exist in the previous version. I downloaded the driver from your website, ran the installer, and got the message “DisplayLink Graphics is already up to date”. Then in Device Manager … Display Adapters, I looked at the properties of the Plugable UD-6950Z driver and determined that it had been updated to version. Please contact the device manufacturer for more information about this problem. Windows will attempt to restart the device 5 more times. Task Category: User-mode Driver problems. Then I observed in the event log a pair of identical events, each occurring at the time I returned to the laptop and moved the mouse: In Windows Settings … Display, the other monitors (connected via the docking station) were not detected, even though the monitors were on. When I returned, only the main laptop display would be visible. In each of these cases, I had locked the display (Windows+L) before I walked away. The laptop is set to turn off the screen after 15 minutes. The docking station performed flawlessly until yesterday at which time the monitors connected through the docking station would no longer be accessible after Windows had turned off the screen. I used the docking station to connect to the laptop two HDI monitors (one 4K and one 1080p), a USB switch, and a USB drive. Each file type has a slighty different installation procedure to follow.įor more help, visit our Driver Support Page for step-by-step videos on how to install drivers for every file type.On, I connected the Plugable USB docking station UD-6950Z to my Dell laptop running Windows 11 version 21H2 via a USB-C cable and downloaded/installed the driver named DisplayLink+USB+Graphics+Software+for+Windows10.2+M4-EXE. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Tech Tip: Driver downloads and updates come in a variety of file formats with different file extensions. In most cases, you will need to reboot your computer in order for the driver update to take effect. Locate the device and model that is having the issue and double-click on it to open the Properties dialog box.Ĭlick the Update Driver button and follow the instructions. ![]() How to Install a driver from Device Manager In Windows XP, click Start -> Control Panel -> Performance and Maintenance -> System -> Hardware tab -> Device Manager button In Windows Vista, click Start -> Control Panel -> System and Maintenance -> Device Manager In Windows 7, click Start -> Control Panel -> Hardware and Sound -> Device Manager In Windows 8, swipe up from the bottom, or right-click anywhere on the desktop and choose "All Apps" -> swipe or scroll right and choose "Control Panel" (under Windows System section) -> Hardware and Sound -> Device Manager In Windows 11, Windows 10 & Windows 8.1, right-click the Start menu and select Device Manager In Windows, use a built-in utility called Device Manager, which allows you to see all of the devices recognized by your system, and the drivers associated with them. Once you have downloaded your new driver, you'll need to install it. It is a software utility which automatically finds and downloads the right driver. Tech Tip: If you are having trouble deciding which is the right driver, try the Driver Update Utility for DisplayLink USB Graphics. ![]() In the results, choose the best match for your PC and operating system. Enter DisplayLink USB Graphics into the search box above and then submit. If the driver listed is not the right version or operating system, search our driver archive for the correct version. After you complete your download, move on to Step 2. To get the USB Graphics driver, click the green download button above. How to Update USB Graphics Device Drivers Quickly & Easily Step 1 - Download Your Driver ![]()
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